Return & Exchange Policy
We offer return, exchange, or store credit within 30 days of receiving the item.
The customer is responsible for all shipping return fees.
All Return and Exchanges Must be shipped to:
27131 Aliso Creek Rd., Suite 160
Aliso Viejo, CA 92656
If you would like to return an item, please email firstname.lastname@example.org.
Please include your name, phone number, email address, order #, and reason for your return/exchange.
Please include your original packing slip and a note about which size you would like or if you would like a store credit.
Items must meet the following requirements upon arrival to us in order to be accepted for an exchange – no exceptions:
New condition, in original packaging.
No sign of wear on soles, or superficial or internal surfaces. No sewn ribbons or elastics.
Shoes that have been damaged in the mail will not be accepted for exchange or store credit - please ship all shoes in a box, a padded envelope will not provide sufficient protection for the shoes.
Items should be shipped in their original bag where applicable or inside of a plastic bag in their shipping box to avoid water damage. Items arriving damaged during shipping due to inappropriate packaging will not be accepted for exchange or store credit.
Dancewear and Clothing merchandise must be returned in New condition with tags still attached. Items showing visible signs of wear or damage and items that have been laundered will not be accepted for return.
Accessories and gift items must be return in new, unused and un-opened condition.
Please allow 1-2 weeks for your exchange to be processed.
Once your exchange item is received, you will be emailed an invoice for any balance due for your exchange item(s) as well as the shipping balance. Out of stock, backordered, or special order items will ship out as soon as they are available.
Please retain a copy of your tracking information when you ship shoes back to us and send the tracking number to us if possible for our records.
If you would like to make an order with credit on your account, please e-mail email@example.com so we can manually ring up your order with your credit.